CGI Off Campus Drive 2026 : Hiring as Service Desk Technical Analyst
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CGI Off Campus Drive 2026 : CGI is hiring for the role of Service Desk Technical Analyst in Chennai. Candidates with Any Degree qualification are eligible to apply for this opportunity. This role is ideal for individuals interested in IT support and technical assistance, where they will help resolve technical issues and provide support to users. Candidates looking for jobs in Chennai can utilise this opportunity to start or grow their career with a leading global IT and consulting company. Interested and eligible candidates can apply online as soon as possible.
CGI Off Campus Drive 2026 Details :
| Company Name | CGI |
| Company Website | https://www.cgi.com/ |
| Job Role | Service Desk Technical Analyst |
| Qualification | Any Degree |
| Salary | Best in Industry |
| Job Location | Chennai |
| Experience | 1 – 3 Years |
| Last Date | ASAP |
CGI Recruitment Hiring 2026 – Eligibility Criteria :
- Bachelor’s degree
- Excellent verbal and written communication skills.
- 1–3 years of experience in a Service Desk, Help Desk, or Technical Support role.
- Basic understanding of ITIL framework.
- Strong understanding of basic Windows OS.
- Familiarity with ITSM/ticketing tools (ServiceNow, Jira, Remedy, Freshservice, or similar)
- Basic knowledge of networking concepts and troubleshooting
- Strong analytical and problem-solving abilities
- Ability to manage multiple tasks.
Preferred Qualifications
- ITIL Foundation certification
Working Conditions
- 24X7 shifts.
- Work from Office five days per week.
Skills:
- English
- IT Service Management
- ITIL
- Remedy
Key Responsibilities
- Act as the first point of contact for IT incidents and service requests via phone, email, and ticketing systems.
- Diagnose, troubleshoot, and resolve technical issues related to desktops, laptops, mobile devices, printers, peripherals, etc.
- Provide support / troubleshoot for Windows / mac OS operating systems and standard enterprise applications.
- Support Microsoft services including Outlook, Teams, OneDrive, and SharePoint.
- Record, track, and update tickets in ITSM tools, ensuring accurate documentation
- Escalate complex or unresolved issues to Tier 2/3 teams following escalation procedures.
- Maintain and contribute to knowledge base articles and technical documentation
- Adhere to ITIL processes, security policies, and compliance requirements.
How to Apply for CGI Off Campus Hiring 2026?
Interested and eligible candidates can apply for CGI Off Campus Recruitment 2026 online using the official application link.
Apply Link : Click Here To Apply
And also apply in MKS Recruitment 2026
About Company :
CGI is one of the largest IT and business consulting services firms in the world. Combining human ingenuity with the power of technology, we help clients accelerate ROI-led digital transformation.